CReD 

Frontline Ambulance Service Staff Cultural Competence

This project is in partial fulfilment of a PhD that is exploring the relationship and impact of ethnic diversity and diversity training on cultural competence in frontline ambulance service staff. The first study in this PhD was a review of WRES data from all ten ambulance services in England, in order to gain an understanding of workforce equality. The second study was a scoping review of factors impacting cultural competence in healthcare personnel. This was conducted as the third study (this project) aims to survey frontline ambulance service staff diversity demographics, life experiences, training and cultural competence. However, to understand the relationship between these factors and cultural competence, the other factors impacting cultural competence need to be known and accounted for. The fourth and final study in this PhD (also part of this project), aims to explore frontline service staffs’ acquisition of cultural competence, and their experiences and perspectives of cultural competence, its associated diversity training and importance on professional practice.

1. Do personal life experiences, ethnic diversity and diversity training impact the cultural competence of frontline ambulance service staff, with regards to ethnicity? 2. How do frontline ambulance service staff acquire cultural competence skills, and what are their opinions, experiences and perspectives of cultural competence, its associated diversity training and importance on professional practice?

Qualitative Interview Study and Quantitative Survey

2024-11-04

2025-01-27

2024-11-04

2025-01-27

University of East Anglia

England

h.mahumud@uea.ac.uk

Hafsa Mahumud;